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View Cache (Job ID 13803522)
Employer Apple
Job Title Russian Speaking Mac Expert

Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard. But the job comes with more than a few perks.

The World Wide Apple Online Store Sales team is looking for motivated, outgoing and tech savvy individuals who want to offer Apple customers an unparalleled customer sales experience over the phone. At Apple, we believe in hard work, fun environment and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is an opportunity to delight, engage and inspire. By focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with you!

Key Qualifications:
oFluency in English and Russian required.
oComfortable and confident with asking for Sale.
oFunction comfortably in a fast-paced, performance- based call centre environment where calls are monitored, recorded and assessed.
oFlexible Schedule, ability to work evenings or weekend hours.
oCustomer-focused, detailed-oriented individual.
oConsultancy and Solutions focused.
oComfortable working with ambiguity.
oHas excelled in a customer facing environment.
oHas experience with both Mac and PC.
oCan translate "tech speak" into everyday, understandable terms.
oStrong communication skills - adaptive communication and active listening (both verbal and written communication).
oAbility to maintain a positive attitude in high-stress/fast-paced work environment.
oPossess a drive for results, demonstrates high degree of drive and determination.
oAdaptive and flexible to changing technologies, process and environments.
oAbility to work and make decisions with minimal supervision.
oComplex problem solving abilities.
oStrong organizational and administration skills.
oTeam player.
oBe a self-starter who is motivated and innovative
oAbility to work effectively with other departments and utilise a team approach to accomplishing goals.

o Learn about Apple Products and become an expert on product features and related accessories.
o Provide consultative sales solutions to customers based on their needs, following the Apple Online Store Customer Engagement model
o Understand how to leverage multiple sources of information to stay current on product, policies and technology changes.
o Understand how to appropriately set the customers' expectations after they have placed their order, e.g. "what happens next," to ensure a favorable end-to- end purchasing experience
o Enter new Sales orders into the appropriate system(s) where appropriate
o Seek to build rapport with customers so that they will actively seek the agent to process their next Apple Store requirement.
o Achieve sales goals set out by the business while providing an excellent customer experience

Additional Requirements:
Preferred Skill Set

o Proven Track Record of Hitting Targets in a Sales environment.
o Has excelled in a customer centric sales environment.
o Professional verbal and written communication skills (English and Russian).
o Technical aptitude (computer literate, able to quickly learn new applications.

This job originally appeared on
Location Cork
Date Added 158 days ago
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