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Employer Firstaff Personnel
Job Title Customer Service And Order Processing, D

Customer Service and Order Processing Clerk

Location: Dublin 8/12

Duration: Maternity contract (to Feb/March 2018)

Salary: €12.50 per hour (paid weekly)

Hours: 9.30am-6pm Monday - Friday

Our client, is seeking to hire an experienced customer service and order support agent to join their cusotmer support team, reporting to Team Leader. The ideal candidate will have 1-2 years customer service/order processing expeieince and have good computer skills. SAP experience is a definite advantage. You will be responsible of processing orders, handling any customer enquiries and complaints in an efficient manner and providing cover for the trade counter department as needed


- Answering Phones
- Deal with any customer complaints or issues
- Use the SAP system on a daily basis
- Processing orders by phone, fax, e-mail and letter
- Processing blocked orders
- Add contacts onto SAP
- Contact customers about delivery date changes
- Track orders and provide Pod’s for customers
- Issue credit and debit notes as directed
- Raise free of charge orders where directed
- Create price confirmations when requested by the customer
- Filing and general office duties
- Attend and contribute to team and company meetings
- Provide cover for the Trade Counter department
- Promote all our services in particular our website functionalities
- All other duties deemed relevant to the role
- Resolve any customer issues in a timely and effective manner and in accordance with best practice procedures
- Live Chat

- To provide an excellent customer service experience for our customers
- Keep our service promise, demonstrating a positive and helpful approach to customers at all times
- Beat customer expectations, e.g. through continuous improvement, prevention of error recurrence, etc.
- Take responsibility in resolving any customer complaints
- Be an active member of the customer service team
- Work closely with your team mates to ensure procedures are followed.

Person Specification

- Computer skills
- Attention to detail
- Experience dealing with customers either face-to-face or over the phone
- The ability to adapt to the changing environment within the department
- Critical thinking when dealing with customer enquiries and issues
- Time management and planning skills
- Experience in using Microsoft applications

- Over a year working in a customer service department as a customer service agent
- Good understanding of the company, the services we provide and what our customers expect from us
- Experience using SAP
- Experience in outbound calls

This job originally appeared on
Location Dublin South
Date Added 161 days ago
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